Stepin Delivery moves time-critical B2B cargo across India and international destinations, with air freight at the core of everything we do. Book it, track it, and see every scan from pickup to proof of delivery.
AWB, tracking, reference or order number.
Around 90% of our volume flies. The rest travels by road, through customs, or on whatever combination your shipment actually needs.
Our core business. Daily uplift across major Indian airports and international lanes, with flight-level visibility on every consignment. When the delivery date is a commitment and not a hope, cargo goes on a plane.
Full and part truckload movement across India for cargo where road makes commercial sense, with the same tracking discipline we apply to air.
Inbound and outbound international cargo with documentation, customs coordination and last-mile delivery handled under one roof.
Multi-leg international movements planned and managed end to end from our Gurgaon operations desk — carrier selection, consolidation, and route optimisation, across India and worldwide.
AOG parts, production-line stoppages, tender deadlines — anywhere in India. A dedicated desk that treats hours, not days, as the unit of measurement.
Contracted programmes for companies with recurring volume: agreed rates, SLAs, a named account manager and consolidated monthly billing.
Most of what we carry is on someone's production schedule — air cargo for manufacturers who can't afford a missed deadline. These are the sectors we serve every day.
90% of our volume flies. That focus shows in airline relationships, uplift priority and how fast we solve problems at the airport.
The same milestone data our operations team sees is on your tracking page, timestamped, with the handler and location logged.
Named account contacts and a 24/7 operations desk. When cargo is worth flying, it is worth a phone call being picked up.
Credit terms, pricing agreements and consolidated billing for regular shippers, managed through one platform instead of email chains.
As a Japanese company operating in India, we needed a logistics partner that understood the importance of precision, responsiveness, and consistent execution. Stepin Delivery has supported our time-sensitive shipments with professionalism, clear communication, and dependable service. Their team has become a reliable extension of our supply chain operations.
When timelines are critical, responsiveness matters just as much as transportation. The team is proactive, professional, and keeps us informed throughout the shipment journey. Having a dedicated point of contact has made our operations much smoother.
We needed an urgent shipment moved within a tight deadline, and the team coordinated everything efficiently from pickup to delivery. Their communication and commitment gave us complete confidence during a time-sensitive situation.
Shipment tracking, timely updates, and responsive customer support have made managing our logistics much easier. We appreciate working with a team that understands business priorities and delivers consistently.
What stands out is the personalised service. Instead of feeling like just another shipment, we have a logistics partner that understands our operational requirements and responds quickly whenever we need support.
We've been looking for a logistics partner that combines speed, communication, and accountability. Their structured processes and dedicated account management have helped streamline our shipping operations.
Daily uplift through India's major air cargo gateways, linked to international lanes across six continents through our freight forwarding partners.
Share the lane and the cargo. Our team responds within business hours with a rate and a routing plan, usually the same day.
Approximately 50 tonnes every day, of which around 90% travels as air cargo across India and international destinations.
Stepin Delivery serves businesses across India, including Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad, Jaipur, Lucknow, Chandigarh, Kochi, Surat, Indore, Nagpur and Guwahati, plus international lanes such as Dubai, Singapore, Hong Kong and Frankfurt.
Typical door-to-door transit between major metros is 24 to 48 hours by air, with same-day options on select lanes for time-critical shipments.
Yes. We manage inbound and outbound international cargo including documentation, customs coordination and last-mile delivery, plus full freight forwarding.
Enter your AWB, tracking, reference or order number on our tracking page to see every milestone from pickup to signed proof of delivery, including flight details and delay alerts.
Regular B2B shippers get pricing agreements, credit terms and consolidated monthly billing through a dedicated account manager.
Automotive and spare parts, industrial machinery, heavy equipment, consumer electronics, home appliances, manufacturing, import-export, textiles and general commercial cargo.
Yes. Stepin Delivery is headquartered in Gurugram (Gurgaon), Haryana, and operates as a B2B air cargo and freight forwarding company serving Delhi NCR and businesses across India, with international lanes to the UAE, Singapore, Hong Kong, and Europe.
STEP IN DELIVERY INDIA PVT. LTD.
Spaze I-Tech Park, Sector 49
Gurugram, Haryana 122018
Live milestones straight from Stepin operations. AWB, tracking, reference or order number all work.
Enter a number above to see live status.
| AWB | Route | Mode | Status | ETA / Delivered |
|---|
| AWB | Customer | Issue | Location | Owner | Age |
|---|---|---|---|---|---|
| SDPL-88209 | Vertex Machines | Weather hold | DEL Cargo Terminal | R. Menon | 3h 20m |
| SDPL-88196 | Orbit Exports | Customs query | BOM ACC | S. Iyer | 1d 2h |
| SDPL-88201 | Hilltop Textiles | Vehicle breakdown | NH48, Jaipur | K. Verma | 2h 05m |
Delivering more than cargo. Delivering confidence.
Founded in 2019, STEP IN DELIVERY INDIA PVT. LTD. was built on a simple yet ambitious vision — to create a trusted logistics partner that businesses could rely on for fast, transparent, and dependable air cargo solutions.
What began as a dream to simplify air cargo logistics has grown into a technology-driven B2B logistics company serving businesses across India and international markets. We recognised that companies needed more than just transportation; they needed a logistics partner that understood the value of time, reliability, and clear communication. That belief became the foundation of Stepin Delivery.
Today, with air cargo representing over 90% of our operations, we handle approximately 50 tonnes of cargo every day, connecting businesses through a robust logistics network that delivers speed without compromising on service. Alongside air cargo, we provide surface logistics, import and export logistics, freight forwarding, and time-critical shipping solutions tailored to the unique requirements of each client.
Whether supporting manufacturers, importers, exporters, retailers, or industrial businesses, our mission is to remove the complexity from logistics so our customers can focus on growing their business while we take care of moving it forward.
To become India's most trusted and technology-driven logistics partner, setting new standards in air cargo and integrated supply chain solutions through reliability, innovation, and exceptional customer experience.
To empower businesses with fast, secure, and transparent logistics solutions by combining operational excellence, modern technology, and customer-centric service. We strive to build lasting partnerships by delivering every shipment with precision, integrity, and accountability.
At Stepin Delivery, we believe logistics is more than moving goods from one place to another. It's about keeping businesses running, strengthening supply chains, and delivering confidence with every shipment.
STEP IN DELIVERY INDIA PVT. LTD. ("Stepin Delivery", "Company", "we", "our", or "us") values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal and business information when you visit our website, request our services, create an account, use our Customer Portal, interact with our shipment tracking platform, communicate with us, or otherwise engage with our business.
This Privacy Policy applies to our website, customer portal, shipment tracking system, quotation platform, mobile services (when introduced), customer support channels, and any other digital platforms owned or operated by Stepin Delivery.
By accessing or using our website or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
STEP IN DELIVERY INDIA PVT. LTD. is a technology-driven B2B logistics company specialising in air cargo, freight forwarding, import and export logistics, surface transportation, express logistics, and time-critical shipping solutions across India and international destinations.
Our objective is to provide reliable, transparent, and efficient logistics services while safeguarding the confidentiality and security of customer information.
Depending on how you interact with us, we may collect the following information:
Personal Information
Business Information
Shipment Information
Customer Portal Information — when you create an account, we may collect:
Passwords are never stored in plain text and are securely encrypted using industry-standard security practices.
When you browse our website, we may automatically collect:
This information helps us improve website performance, security, and user experience.
Our website uses cookies and similar technologies to:
Detailed information regarding our use of cookies is available in our Cookie Policy.
We may use your information to:
We may contact you through:
These communications may include: Shipment Updates, Pickup Confirmations, Delivery Notifications, Quotations, Invoice Notifications, Payment Reminders, Customer Service Responses, Security Alerts, and Service Announcements.
Marketing communications will only be sent where permitted by law or with your consent where required.
When customers access the Customer Portal, we process information necessary to: authenticate users, manage customer accounts, display shipment history, display quotations, generate invoices, download Proof of Delivery (POD), submit support requests, and update company information.
Internal CRM access is restricted to authorized employees based on role-based permissions.
Our shipment tracking system processes shipment-related information solely for operational purposes. Tracking information is provided for convenience and visibility and should not be interpreted as a contractual guarantee of delivery time or shipment status.
Information submitted through our quotation forms is used to generate shipping quotations, evaluate service feasibility, estimate transportation costs, and respond to customer enquiries. Quotations are estimates only and may change depending on shipment details, fuel prices, airline charges, taxes, or operational requirements.
Where payments are processed electronically, payment transactions may be handled through secure third-party payment providers. Stepin Delivery does not store complete debit card, credit card, or banking credentials on its systems.
We do not sell personal information. Information may be shared only where reasonably necessary with:
All third parties are expected to maintain appropriate confidentiality and security measures.
We implement reasonable technical, administrative, and organizational safeguards to protect your information, including encryption, secure authentication, role-based access control, firewall protection, secure cloud infrastructure, access monitoring, audit logs, regular software updates, malware protection, and backup systems.
While we strive to protect your information, no system can guarantee absolute security.
We retain information only for as long as reasonably necessary to provide services, maintain customer accounts, comply with legal obligations, resolve disputes, enforce agreements, and meet accounting and taxation requirements. Information may be securely deleted or anonymized when no longer required.
Subject to applicable law, you may request: access to your personal information, correction of inaccurate information, update of business information, deletion of information where legally permissible, withdrawal of consent where applicable, closure of your customer account, and information regarding our data practices.
Certain information may be retained where required by law or for legitimate business purposes.
Stepin Delivery processes personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (as applicable), and other relevant legal and regulatory requirements.
Where operationally necessary, information may be processed or stored using cloud infrastructure or service providers located outside your jurisdiction, subject to appropriate contractual and security safeguards.
Our website may integrate with third-party platforms including Google Maps, Google Analytics, Microsoft Clarity, WhatsApp Business, SMS Providers, Payment Gateways, and Cloud Hosting Services. These third-party providers are governed by their own privacy practices.
Our services are intended for businesses and individuals who are legally capable of entering into binding contracts. We do not knowingly collect information from children.
We use analytics tools to understand website performance, visitor engagement, popular pages, traffic sources, device usage, and user experience. Analytics information is generally aggregated and used for service improvement.
As our technology platform evolves, certain services may incorporate artificial intelligence or automated tools to improve customer support, shipment visibility, operational efficiency, and user experience. Such technologies will be used responsibly and in accordance with applicable laws.
If we become aware of a security incident affecting personal information, we will investigate the matter promptly and take appropriate corrective measures. Where legally required, affected individuals and relevant authorities will be notified.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, technology, or business operations. The latest version will always be published on our website with the updated effective date.
For any questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact:
STEP IN DELIVERY INDIA PVT. LTD.
Email: info@stepindelivery.com
Phone: +91 99990 97441
Registered Office: Spaze I-Tech Park, Sector 49, Gurugram, Haryana 122018
Website: www.stepindelivery.com
By accessing our website, using our services, submitting information, requesting quotations, creating an account, or interacting with our digital platforms, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
If you do not agree with this Privacy Policy, you should discontinue use of our website and services.
Effective Date: July 2026 · Last Updated: July 2026
Welcome to STEP IN DELIVERY INDIA PVT. LTD. ("Stepin Delivery", "Company", "we", "our", or "us"). These Terms & Conditions ("Terms") govern your access to and use of our website, customer portal, shipment tracking platform, quotation services, and all related digital services available through www.stepindelivery.com ("Platform").
By accessing or using our Platform, you agree to comply with these Terms. If you do not agree with these Terms, please discontinue using our Platform immediately.
STEP IN DELIVERY INDIA PVT. LTD. is a technology-driven B2B logistics company specialising in Air Cargo, Surface Logistics, Import & Export Logistics, Freight Forwarding, Express Logistics, Time-Critical Shipments, and Business Logistics Solutions.
Our website is designed to provide information about our services, allow customers to request quotations, track shipments, access customer accounts, and communicate with our team.
You must be at least 18 years of age and legally authorized to represent yourself or your organization when using our Platform. If you use our services on behalf of a company, you confirm that you have authority to bind that company to these Terms.
You agree to use this Platform only for lawful business purposes. You must not:
Certain services require a customer account. Customers are responsible for maintaining accurate account information, keeping login credentials confidential, immediately notifying us of unauthorized access, and ensuring only authorized personnel use their account.
Stepin Delivery reserves the right to suspend or terminate accounts that violate these Terms.
Access to the internal CRM is restricted to authorized employees and approved users only. Unauthorized access, sharing of credentials, or misuse of CRM data is strictly prohibited. All CRM activities may be monitored and recorded for security and audit purposes.
Quotation requests submitted through our website are estimates only. Pricing may vary based on shipment details, weight, dimensions, origin, destination, airline availability, fuel surcharge, taxes, government charges, and operational requirements.
A quotation does not constitute acceptance of a shipment until confirmed by Stepin Delivery.
Shipment tracking information is provided for convenience. While we strive to maintain accurate and timely updates, shipment status displayed on the Platform may occasionally be delayed due to operational, technical, or third-party factors. Tracking information should not be interpreted as a contractual delivery guarantee.
Acceptance of any shipment remains at the sole discretion of Stepin Delivery. We reserve the right to refuse shipments that violate applicable laws, contain prohibited goods, are improperly packaged, present safety risks, or cannot be transported through available logistics networks.
Customers are responsible for ensuring shipment information is accurate, shipment contents are lawful, packaging is suitable for transportation, labels are accurate, required documentation is complete, and customs information is correct. Customers remain responsible for losses arising from inaccurate information supplied by them.
Customers must not ship prohibited or unlawful goods, including but not limited to dangerous goods prohibited by law, illegal substances, counterfeit goods, explosives, firearms without legal authorization, hazardous materials where prohibited, or any item prohibited under applicable laws or carrier regulations. Stepin Delivery may inspect shipments where permitted by law.
Estimated delivery times are provided for planning purposes only. Delivery schedules may be affected by weather conditions, airline delays, customs inspections, government actions, natural disasters, traffic disruptions, operational constraints, and force majeure events.
Stepin Delivery will make commercially reasonable efforts to deliver shipments within expected timelines but does not guarantee delivery by a specific date or time unless expressly agreed in writing.
Customers agree to pay all applicable charges, including freight charges, fuel surcharge, taxes, GST, airport charges, handling charges, storage charges, and other applicable fees. Invoices are payable according to agreed credit terms. Late payments may attract interest and recovery costs where permitted by law.
All content available on this Platform, including but not limited to logo, branding, software, website design, images, graphics, icons, databases, documents, text, and source code, is owned by or licensed to Stepin Delivery and is protected by applicable intellectual property laws. No material may be copied, modified, distributed, reproduced, or used without prior written permission.
Our collection and use of personal information are governed by our Privacy Policy. By using this Platform, you acknowledge that you have read and understood our Privacy Policy.
Our Platform may integrate with third-party providers including Google Maps, Payment Gateways, WhatsApp Business, SMS Providers, Airline Systems, and Cloud Hosting Providers. We are not responsible for the policies or services of third-party providers.
To the maximum extent permitted by applicable law, Stepin Delivery shall not be liable for indirect losses, consequential damages, loss of profits, business interruption, loss of goodwill, data loss, delays caused by third parties, government actions, airline disruptions, customs delays, or technical outages beyond our reasonable control.
Our total liability, where applicable, shall be limited to the amount paid by the customer for the specific service giving rise to the claim, unless otherwise required by law.
You agree to indemnify and hold harmless Stepin Delivery, its directors, employees, officers, affiliates, and agents against any claims, damages, liabilities, losses, or expenses arising from your breach of these Terms, incorrect shipment information, violation of applicable laws, infringement of third-party rights, or improper use of the Platform.
We reserve the right to suspend or terminate access to our Platform or services where necessary due to security concerns, fraud prevention, regulatory compliance, system maintenance, violation of these Terms, or operational requirements.
Stepin Delivery shall not be liable for delays or failures resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, floods, earthquakes, pandemics, epidemics, government restrictions, customs actions, airline cancellations, strikes, civil unrest, war, power failures, and internet outages.
We implement commercially reasonable measures to secure our systems; however, no online platform is completely secure. Users are responsible for maintaining the confidentiality of their account credentials.
We may revise these Terms from time to time. The latest version will always be available on our website. Continued use of the Platform after updates constitutes acceptance of the revised Terms.
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of India.
The parties shall first attempt to resolve disputes amicably through good-faith discussions. If a dispute cannot be resolved, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Gurugram, Haryana, and proceedings shall be conducted in English. Subject to the above, the courts at Gurugram, Haryana, shall have exclusive jurisdiction.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
STEP IN DELIVERY INDIA PVT. LTD.
Registered Office: Spaze I-Tech Park, Sector 49, Gurugram, Haryana 122018
Phone: +91 99990 97441
Email: info@stepindelivery.com
Website: www.stepindelivery.com
By accessing or using the Stepin Delivery website, customer portal, quotation system, shipment tracking platform, or any related digital service, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.